Policies & Payments

Missed Appointment and Cancellation Policy
Fountain Valley Animal Hospital is committed to providing all of our patients with exceptional care.

When a client cancels without giving advanced notice or misses an appointment, they prevent another patient from being seen.

No-Show (First Incident)
On your first incident of no show for an appointment, our team will reach out to notify you of your missed appointment and offer to reschedule. Your account will be marked, and a nonrefundable deposit will be required for the full exam fee at the time of scheduling your next appointment.

Cancellations
We appreciate that emergencies arise, but we ask that you give us and our other patients the courtesy of canceling with enough time to fill an appointment. We consider “last minute” to be within 24 hours of the scheduled appointment time. Recurrent last-minute cancellations will be considered the same as no-show, and your account will be marked as requiring a nonrefundable deposit of the full exam fee at the time of scheduling. If you need to cancel your appointment when we are not open for business, a message on PetDesk or a voicemail will be adequate notice.

Late Arrivals
We ask that clients arrive 5-10 minutes prior to the scheduled appointment time to allow for parking and check-in. We understand that traffic and life happen, so we will accept appointments with a 10-minute grace period after the scheduled time, but we appreciate a phone call as a “heads up.” We are unable to accommodate later arrivals, and it will be considered a no-show and will be required to reschedule. Recurrent late arrivals will require a nonrefundable deposit for the full exam fee at the time of scheduling.

New Client Appointment
For new or inactive clients (patients have not been seen within the last 3 years), a deposit is required at the time of scheduling to secure an appointment. The deposit amount is equal to the cost of the exam and will be applied towards the scheduled appointment. If this appointment is missed or canceled within 24 hours’ advance notice, the deposit will be forfeited.

We ask for 24 hours for medication refills.

We maintain a Zero-Tolerance stance on Harassment. Any form of aggressive behavior is not acceptable, and we're not referring to your beloved pet. Instances such as physical assault, verbal harassment, use of foul language, abusive behavior, or threats will, unfortunately, result in termination of services.

Payment is due at the time services are rendered. If you have any special considerations regarding payment, please discuss this with the receptionist prior to seeing the doctor. We accept a variety of payment options, including cash, Visa, Mastercard, Discover, American Express, and CareCredit.

CareCredit is a personal line of credit for healthcare, both human and veterinary, that works like a credit card. To apply, click here for the CareCredit Online Credit Application or call their 24/7 phone number at 1-800-365-8295.

Seniors
Receive 10% off on examinations and vaccines.

Military
Retired or active, receive 10% off your medical bill. (Products and over-the-counter items are not covered.)

Rescue Organization Discount
We believe that adopting pets is a great way to save lives and to find a friend for life. Please see us for further details.